CUSTOMER SERVICE ATTENDANT(X 8): BOMBELA OPERATING COMPANY

REFERENCE: CS55 LOCATION: GAUTRAIN STATIONS REPORTING TO CUSTOMER SERVICE OFFICER KEY RESPONSIBILITIES  To operate the day-to-day activities of a Gautrain station and resources so that our Safety, quality and performance targets are achieved  To ensure customer safety at a station  To provide world class customer service  To follow standards and practices at the station level.  To ensure seamless travel for our customers that is safe, reliable, comfortable and friendly. QUALIFICATIONS AND EXPERIENCE  Grade 12 with Math’s and or accounting  Basic Computer skills  Fluent in English  2 years’ customer experience, would be a plus INHERENT JOB REQUIREMENTS  Possess communication skills (Verbal and written)  Relationship building skills  Adherence to Company procedures  Mentally reacting quickly to emergency situations  Deal with irate passengers JOB DESCRIPTION  Serves as first point of contact with customers  Selling tickets to customers during revenue service.  Open and close the ticket office on time  Cash handling  Information & Customer handling  Follow, in a strict adherence, the safety rules and procedures.  Restart, control and monitor equipment and systems according to the operation Procedures  Perform Station Opening and Closing & PVU reports  Inspect the station to make sure that all is in order (Lighting, Tickets Vending Machine, lifts, escalators, Portable Verifying unit, etc.)  Ensure that the outsourced station cleaning services comply with their duties.  Handle incidents and emergencies.  Report to the OCC Manager and the CSO, incidents or activities likely to after Passenger flow.  To participate in the investigations into station operational incidents.  Execute fare evasion checks.  Shift based (early morning and late afternoon evening), 7 week roster, and allocated Station  Attend to customer’s queries at the TVM and on the concourse when on Station Duties ,support duties and roaming duties.  Any other duties as assigned at any station HOW TO APPLY?  Interested candidates who meet the above criteria are requested to email their CV to jobsBOC@bombelaop.co.za. Ensure to include the job reference number (CS55) into the subject line of your e-mail.  Bombela Operating Company is an equal opportunity employer and all appointments will be aligned to the Company’s employment equity strategy.  Bombela Operating Company also supports all disabled recruitment practices.  Should we not contact you within 14 days of the closing date of this advert, kindly regard your application as unsuccessful.  Please note that it is the applicant’s responsibility to inform their manager of their intention to apply for the position.  Psychometric results are valid for a period of 12 months.  The internal applicant’s disciplinary record will also be taken into consideration  Bombela Operating Company would never ask any individual applying for employment opportunity with Bombela Operating Company to pay any fee  BOC urges all job applicants not to pay any money for potential jobs within the company  Bombela Operating Company reserves the right at their sole discretion not to fill this vacancy